SendQuick Case Study Capitol Medical Centre

ABOUT CAPITOL MEDICAL CENTRE

Capitol Medical Centre (CMC) is a private hospital in Manila, Philippines. It is part of the Mount Grace Group of hospitals and was founded in 1967. CMC houses 300 hospital beds and offers a wide array of inpatient and outpatient medical services. The institution’s progress over the years can be clearly seen from the rapid extension of its facilities and medical services.

THE CHALLENGE

To facilitate smooth fast delivery of messages and communications with patients and hospital staff

Informing patients of their appointment schedule, medical reports and updates is an important part of hospital operations. To effectively manage and utilize bed space in CMC, communications with patients has to be smooth and efficient.

Before deploying SendQuick’s products, CMC staff had to manually call patients to give them updates on the progress of their lab reports, and remind them of their appointment schedules, as well as other important updates. This tedious process took up valuable time and manpower.

THE SOLUTION

SendQuick Enterprise System

CMC’s chose to use the SendQuick Enterprise System to automate the communication process with their patients. Through integration with SendQuick Enterprise to their existing hospital system using a dedicated API, they were able to quickly set up automatic notifications and reminders to patients.

CMC was able to improve patient engagement levels using SendQuick Enterprise System. With the automatic SMS system in place, CMC could add in different follow-up messages at different stages of the patient journey.

THE RESULT

CMC is able to send out customer surveys to gather feedback on their services, which helps them to improve operations in the long run.

In comparison with other automatic SMS messaging services, CMC chose the SendQuick Enterprise System as it is a complete SMS hardware system that offers a flexible mode of integration with its existing backend system. CMC was able to deploy the solution within a short period of time and could configure the system to best suit their needs.

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