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Reliable and fast communication is key to ensure a positive customer experience. To avoid costly roadwork involving council permits and road disruption, bike operators prefer to implement a wireless solution, which would have to be rugged enough to withstand outdoor temperatures from snow to high humidity levels.
A bike-share scheme provides bicycles for shared use to individuals on a short term basis. Bike share schemes allow people to borrow a bike from point “A” and return it at point “B” and have become very popular in larger cities for both locals and tourists alike.
For a bike share scheme (and other similar business’) to be profitable, the day to day transactions of the business need to run without human intervention. To do this bespoke self-serve terminals have been set up to monitor and manage all the requirements of the customer.
In order to identify a customer and release a bike for their use, every terminal must be connected to the main control centre and able to process payment transactions.
To set up a fail safe solution, the R2000 4GX/LTE Enterprise Router with Voice along with online network management tool RobustLink, were utilised for this Business.
While there were a number of products that could do some of the tasks required, this product was selected because of its unique Voice capability improving customer experience when on site.
The business required that the self-service terminal was able to provide full service from payments and security to emergency calls.
As part of the scope the following points were factored into the final solution:
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