WARRANTY & RETURN POLICY
Warranty
Our goods and services come with guarantees that cannot be excluded under the Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Warranty Periods
Dead on arrival (DOA) / Out of box failure (OBF) policy
Powertec Telecommunications offers a 14-day Out-of-Box failure policy. All units in which a manufacturing defect appears within 14 days of purchase by the end-user will be defined as a DOA as long as they meet all of the following criteria:
Proof of purchase
Proof of purchase is required for every OBF/DOA and Warranty return units.
OBF/DOA Return procedure
The reseller or the end-user would complete a technical support ticket to register the fault. The ticket register option can be found on the top right of the Powertec website. Powertec’s technical support team will determine if the fault is due to a manufacturing defect or other.
If the unit is classified as a DOA Powertec will generate an RA# (Returns Authority) number and email a Return Authorisation Form to the person returning the unit.
The dealer or the end-user arranges to return the faulty unit to Powertec via Powertec’s nominated courier.
(Powertec will cover the freight cost for the return of DOA and under-warranty products. Powertec will not pay for returns sent via couriers other than those nominated by Powertec.)
The following items need to be sent back to Powertec:
Powertec will then test the unit.
If no fault is found the unit will be sent back and the freight charge will be forwarded to the customer/dealer.
If the unit is faulty, a replacement will be sent to the customer/reseller. If no replacement unit is available a Powertec repair agent will attempt to repair the unit at no cost to the end-user. If the unit cannot be repaired a credit will be issued.
Restocking Fee
Powertec may charge a restocking fee of up to 40% if the returned product has been opened, used or the packaging is marked.
Warranty return procedure
The client raises a technical support ticket – this option can be found at the top right hand of the Powertec website. The Powertec technical support team will determine if the fault is due to a manufacturing defect or other.
If the unit is classified as a warranty repair Powertec will generate an RA# (Return Authority) number and email a Return Authorisation Form to the person sending back the unit.
The dealer or the end-user arranges to return the faulty unit to Powertec.
The following items need to be returned:
Powertec will then test the unit. If no fault is found the unit will be returned to the sender and a freight cost will be charged.
If the unit is faulty it will be sent to Powertec’s repair agent. Powertec will cover the repair cost providing the unit passes all the criteria outlined in the warranty policy section.
If the unit is irreparable, a replacement will be sent to the customer/dealer. If Powertec cannot provide a replacement within a reasonable time a credit will be issued to the client.
Faulty units outside the warranty period
If your faulty unit is not covered by warranty we can still attempt to repair it. Repair charges are based on time and parts plus freight. A repair quote costs $45.
Return address AU: Powertec Telecommunications 16/511 Olsen Avenue Southport QLD 4215 Australia
Return address NZ: Powertec Telecommunications Please refer to your Return Authorisation Form
Cel-Fi 30-day Money Back Guarantee
This guarantee is provided to you by Powertec Telecommunications Pty Ltd of 16/511 Olsen Avenue, Southport, Qld, Phone: + 61 07 5577 0500, Email: [email protected]
This guarantee is in addition to any statutory and manufacturers warranties that may apply.
The satisfaction money-back guarantee applies to the Cel-Fi repeater for Optus or Telstra or Vodafone
The following conditions apply to the guarantee:
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