Powertec ships to virtually any address in the world. We will endeavour to ship website orders received on the same day if received before 2 pm AEST. If the item is not in stock a representative will call or email you and advise a shipping date. We aim to keep our shipping and handling costs to a minimum and to utilise only the most efficient carriers.
Australian Orders
98% of orders received by 1 pm via our website (on business days), and sent to an address within Australia will be shipped the same day. Delivery will default to road-freight if overnight express is not confirmed at the time of the order. Delivery will take between 1-10 business days depending on the delivery method chosen. Bulky items may be shipped via road may take additional time. Extra fees apply for delivery to PO Boxes.
If you need to make special shipping arrangements, please e-mail us orders@powertec.com.au
New Zealand Orders
95+% of orders for products that are stocked in our New Zealand warehouse and despatched to an address within New Zealand will be sent the same day using the best possible and most cost-effective delivery method. Some areas may take 2-3 business days. Bulky items may be shipped via road and will take 2-4 days. Products that are not stocked in our NZ warehouse will be shipped via the best and most cost-efficient method from Australia.
If you need to make special shipping arrangements, please e-mail us ordersnz@powertec.co.nz
International Orders
Powertec does allow International orders. Please contact our sales team with the products and quantities you are interested in, along with your delivery address. Powertec ship internationally via FedEx primarily and DHL as a secondary carrier option. Alternatively, you are welcome to ship on your own freight account.
Customs Duties and Taxes
Depending on the country and value of the goods shipped your shipment may incur duties and tax charges. Customers are responsible for duties and taxes incurred when a shipment enters a country. If you have any concerns about duties and taxes please check with your local authority. If a shipment is held by customs for duties or taxes, FedEx or customs will notify you for payment.
Shipping Cost
Shipping is calculated at checkout and influenced by your location and the shipment weight. For shipping prices please add the items to your cart and then use the shipping estimator. If shipping prices are not available, please contact us to calculate a shipping cost for you.
What Does “Available on Backorder” mean?
This means that the product is not currently in stock. Some of our products have very niche usage and it is not always suitable to hold them in stock - we can usually access products quickly. When a product is ‘Available on Backorder”, you can still order the product which we will immediately order from the supplier. In general, the delay on back ordered products is 1 to 3 weeks but it can be as little as 2-3 days.
Your order can be shipped with or without back ordered products at your instruction and with no extra postage costs incurred. If the delay is expected to be more than 3 weeks, we will contact you to discuss. Please don’t hesitate to email us at orders@powertec.com.au if you require specific delivery times.