When it comes to unplanned system downtime, relying solely on a monitoring tool might not cut it. We understand that network failures can be detrimental, causing revenue losses and damaging your hard-earned reputation.
SendQuick offers a solution that can revolutionise your incident response strategy: SMS and omnichannel text notifications! Let’s explore the remarkable benefits they bring:
Benefits of an SMS or omnichannel alert and notification solution:
Out-of-band alerts:
In the event the network or systems is down (especially the Internet connectivity), critical alerts can be delivered in real-time via the mobile phone network.
Team routing:
Concise information delivery via choice of SMS or omnichannel text alerts to on-call professionals, and/or specific teams, and team members.
Automatic Escalation:
Policy-based escalation (up to 5 levels) allows you to direct notifications, and automatically escalate until an acknowledgment is received and the IT issue is looked to; minimizing costly downtime.
IT Alerts:
Empowering Swift and Proactive Communication
Minimise Systems and Service Disruptions
Receive instant alerts about network issues, security breaches, and system downtime, enabling your teams to address issues promptly and minimise service disruptions
Foster Inter-Department Collaboration (Communication)
Facilitate rapid communication between the IT and affected departments, ensuring faster update on IT incidents and reducing downtime’s impact on services and improve user experience.
Ensure Service Continuity
Addressing alerts promptly ensures that citizens receive uninterrupted access to essential services, reinforcing their trust in your commitment to efficient governance.
100% compatible with numerous systems like SolarWinds, ManageEngine, Schneider, Vertiv, LogRhythm, Fortinet, Splunk etc
Policy-based and intelligent alerts routing
Real-time, out-of-band delivery
Supports unlimited number of firewall, IPS, anti-virus, UPS, network monitoring system, database and other servers
Alert fatigue can be avoided by configuring the Trigger Mode, Monitoring Frequency, Alert Mode and Email Filters
Roster management ensures only relevant personnel on duty will be alerted.
5 levels of alerts escalation via two-way SMS
Support all types of email alerts (SMTP), Syslog and SNMP Trap messages for events and converting them to SMS and omnichannel messaging platforms such as voice, SMS, Email, and social messengers such as Facebook Messenger, WhatsApp Business, LINE, Viber, Telegram, WeChat, as well as collaboration tools like Microsoft Teams, Cisco Webex and Slack.
Easy to setup
Seamlessly integrate with SIEM, DCIM, ITSM and NMS systems
Support format such as emails, syslog messages and SNMP trap
Leverage social messenger apps and team collaboration tools to send alerts
Highly scalable to fit your business model
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