Important Update: Powertec’s response to the increasing impact of COVID-19 Virus

COVID-19 update

The Powertec Team thank all our partners for your patience and support at this difficult time and our thoughts are with you.

Powertec Telecommunications wants to inform our Partners of the increasing impact the Coronavirus (COVID-19) has on the ability to contact our staff or purchase product at this time.

Important Update:

Due to current issues, the situation is changeable and fluid.  The issue is not with our suppliers, it is with the shrinking pool of carriers. As you may have read, restricting movement within numerous countries, including Australia has been implemented due to safety concerns regarding the potential for transmission of the COVID-19 Virus.

In accordance with Powertec’s Business Continuity Plan, a large portion of our staff are working from home due to safety concerns regarding the potential for transmission of the COVID-19 Virus.

Contacting the team:

This may impact our Partners’ ability to contact our team, but may also affect the way your products are dispatched.

The majority of Powertec staff are working from home, and phones have been redirected – for many of our team, it is business as usual.

Web orders are preferable as it means we can fulfil your order with less staff intervention.

We ask our local customers to please, Phone, Order & Collect. Call ahead if you wish to collect a package and we will arrange for a collection time. No one can enter our Southport Head Office at this time.

Our Logistics Team & Warehouse:

Our warehouse staff will endeavour to remain in the office as long as they are able. Please note your orders and deliveries could be affected in the following ways:

  1. Deliveries have been delayed for the incoming stock from overseas causing immediate shortages of some products and possibly long-term shortages of others.
  2. Delivery of your outgoing orders via our parcel courier may be delayed depending on the staffing situation at the parcel company.
  3. Due to the supply of emergency service clients, the fulfilment of your order may be reduced, delayed or put on back-order depending on the products or circumstances.

Should any of these events occur, we will keep you up to date with your order status.

Next Steps:

We are happy to report that only a small number of products are affected currently, and most items are due for delivery soon.

Do you need to set up a home office? Click here to find out more.

We have sufficient stock to supply Telstra, Optus and Vodafone PRO units for home use, where immediate connectivity is required.

Stock Update:

Product CodeDescriptionETA BY
ANT-BH-00022Blackhawk Parabolic Grid Antenna 600-6500MHz 14-25dBi3/04/2020
RPR-CF-00065Cel-Fi GO Telstra Stationary Repeater10/04/2020
ANT-BH-YG-300Blackhawk Wideband LPDA 698-2700 10/11dBi + 10m cable3/04/2020
ANT-BH-YG-100-10Blackhawk Yagi 698-960MHz 14dBi + 10m LMR240 cable10/04/2020
M2M-TE-00001Teltonika RUT950 3G/4G/4G700 Router with Wi-Fi30/04/2020

Marketing Support:

We have prepared a number of articles relating to working from home and connectivity. Please feel free to share these articles with your customer database to help support your own sales. Read the articles here.

Orders:

Throughout this time, we will do our best to continue our service provision to the best of our ability.

Please keep up to date with the changing situation via our Facebook Page.

Updating Our Partners

We believe it is our responsibility to protect our cost position, both to be able to weather the storms but importantly to ensure that you have a Partner who is looking towards the future and being part of the solution contributing to lifting Australia and New Zealand (and the world) out of this current crisis. As your Partner in this, we will strive to be as open and proactive as possible in our communications and solutions, throughout the crisis, so we can manage necessary adjustments with your needs at the heart of our decisions.

Kind regards

Samantha Clifton

General Manager

If you have any queries, please contact our Powertec team on (07) 5577 0500 or email [email protected]

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